Thank you for shopping at Designers Hollow. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer the following return and refund policy:  

Returns

• All returns must be made within 14 days of the purchase date.
• Items must be unworn, undamaged, and in their original packaging with all tags attached.
• Sale items are final sale and cannot be returned.
• Shipping charges are non-refundable.

Refunds

• Once your returned item has been received and inspected, we will issue a refund to your original payment method.
• Please allow [number] business days for the refund to process.

Exchanges

• We are happy to exchange items for a different size or style.
• Please contact our customer service team to initiate an exchange.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer service team immediately with a photo of the issue.  
• We will arrange for a replacement or refund at our discretion.

Shipping Returns

• The customer is responsible for return shipping costs unless the item is damaged or defective.
• We recommend using a trackable shipping method for your return.

Contact Us

If you have any questions about our return and refund policy, please contact our customer service team at  designershollow@sbcglobal.net or (440) 974-9701

Please make sure your return package is postmarked within 14 days after you submit your return, otherwise the return process will be terminated. The return label we provide only works if you are shipping within the United States (security-restricted areas such as military bases excluded).

By placing an order with Designers Hollow, you agree to the terms and conditions of our return and refund policy.

Important Notice

1. The sender’s address on your package is NOT the return address. If you send the return package to that address, the processing time for your return may be delayed. You should only send the return package to the address on the return label we provide.
2. Please make sure that you do NOT accidentally include any items in your return package that you do not wish to return. If you have accidentally included a wrong item, please contact Customer Service. We cannot promise that wrong items will be found and returned and we do not store or provide refunds for such items.

If you have any questions regarding returns or this policy:

For items shipped from Temu: please contact our customer service.

For items shipped from providers: please reach out to the provider by navigating to “Return Details” and selecting “Contact the provider”.